Brake Pedal Feel Simulator failure
My Honda CRV Hybrid ( March 2019) had a serious brake failure a couple of weeks ago. RAC got it to my dealer, Brayley Honda Hendon, who diagnosed Brake Pedal Feel Simulator failure. £2350 to replace. Honda UK will not offer goodwill, as car is over 5 years old. BUT: Honda cars with this problem have been recalled in Japan ( where mine was made). And there are CRV problems in USA. I have registered my complaint with Honda UK. I would welcome advice.
HR-V EX CVT (2019 face lift model) Midnight Blue Beam.
Previously MKIII Jazz EX Manual
Previously MKIII Jazz EX Manual
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erica.bolam@sky.com
- Posts: 1
- Joined: Fri Jan 03, 2025 11:18 pm
Honda CRV electronic pedal feel simulator has failed. My car is 4 years old. Maintained from new by Honda at John Banks, Bury St Edmunds. The cost is an astonishing £2000+ and it would appear that this is a well know n problem with both this model and the Honda Jazz. There has been a recall in Japan for this fault, and the dealers are offering a 40% discount as a goodwill gesture, but nothing is forthcoming from John Banks at present. This is obviously not a good PR move, particularly as they have had extra sales from friends of ours who have bought them on our recommendation. Any thoughts welcome.
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John Ratsey
- Posts: 825
- Joined: Wed Oct 26, 2016 7:19 pm
Dealers don't seem to be aware of this recall, probably because Honda are still busy finding replacement parts:erica.bolam@sky.com wrote: ↑Sat Jan 04, 2025 12:06 pm Honda CRV electronic pedal feel simulator has failed. My car is 4 years old. Maintained from new by Honda at John Banks, Bury St Edmunds. The cost is an astonishing £2000+ and it would appear that this is a well know n problem with both this model and the Honda Jazz. There has been a recall in Japan for this fault, and the dealers are offering a 40% discount as a goodwill gesture, but nothing is forthcoming from John Banks at present. This is obviously not a good PR move, particularly as they have had extra sales from friends of ours who have bought them on our recommendation. Any thoughts welcome.
https://www.check-vehicle-recalls.servi ... 20/recalls
Print out the recall and give it to the dealer, or send them the link.
2022 HR-V Elegance Previously Honda Jazz Crosstar, previously 2016 HR-V 1.5 SE i-VTEC CVT
You should not have to pay a penny for a manufacturing fault.
You could raise a complaint via The Motoring Ombudsman
https://www.themotorombudsman.org/complaint-submission
Or the DVSA
https://www.gov.uk/vehicle-recalls-and- ... ety-defect
The two most important pieces of advice I can pass on when making a complaint is;
Real Evidence is best evidence. Real evidence is material, tangible evidence such as an object, a tape recording, a computer printout or a photograph.
And no paper, no trail. Ensure all correspondence is in a printable format; letter, email, text, etcetera. Phonecalls lead to 'he said/she said' scenarios and are hard to prove or disprove unless there is an independent secondary source. Follow up any phonecalls with an email or letter stating words to the effect, " further to our telephone conversation on ........., where you stated/informed me....."
You could raise a complaint via The Motoring Ombudsman
https://www.themotorombudsman.org/complaint-submission
Or the DVSA
https://www.gov.uk/vehicle-recalls-and- ... ety-defect
The two most important pieces of advice I can pass on when making a complaint is;
Real Evidence is best evidence. Real evidence is material, tangible evidence such as an object, a tape recording, a computer printout or a photograph.
And no paper, no trail. Ensure all correspondence is in a printable format; letter, email, text, etcetera. Phonecalls lead to 'he said/she said' scenarios and are hard to prove or disprove unless there is an independent secondary source. Follow up any phonecalls with an email or letter stating words to the effect, " further to our telephone conversation on ........., where you stated/informed me....."
Sorry to hear you had that problem. It has just happened to us and interestingly the car is 5 years old. The garage has said they have at least 6 cars in with the same problem and it is a regular issue. It is clearly a design fault and should be recalled. We have been told it will cost around £3,000 which we can't afford at the moment. It is immensely stressful as we need pur car and not what I expected of Honda, I am really disappointed.
